Support
How Can We Help You ?
We are here to help! If you have any questions, concerns, or need assistance with your order, please contact us using one of the methods below.
1. Contact Information
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Email: info@hthepsitasarim.com.tr
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Phone: +90 542 170 02 77
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Address: Sanayi Mah. 35. Sok. No:42, Merkez / Yalova, Türkiye
2. Support Hours
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Monday – Friday: 09:00 – 18:00 (GMT+3)
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Weekends & Public Holidays: Closed
Emails received outside these hours will be replied to on the next business day.
3. Common Support Topics
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Order status and tracking
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Payment issues
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Returns & Refunds
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Product information and customization requests
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Shipping questions
4. How to Reach Us
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Email – fastest way to reach us, especially for attaching photos or documents.
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Phone – for urgent inquiries during support hours.
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Contact Form – fill out the form on our website and we will respond within 24 hours.
5. Response Time
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Standard inquiries: within 24 hours on business days
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Complex inquiries or custom orders: may take up to 48 hours
6. Additional Notes
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Please have your order number ready when contacting us for faster assistance.
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For international customers, include your country and full address if your inquiry relates to shipping.