FAQ (Frequently Asked Questions)
1. What types of products do you sell?
We offer rustic lighting fixtures, live edge olive wood lighting for kitchen islands and dining rooms, farmhouse wood beam chandeliers, modern lamps, unique wall lamps, and floor lamps. We provide both standard and custom-made designs.
2. Can I customize a product?
Yes! Customization is available for certain products. Please contact us at info@hthepsitasarim.com.tr to discuss your requirements.
3. How long does order processing take?
All orders are processed within 5 business days before shipping. Custom orders may require additional production time.
4. How long does shipping take?
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USA: 5–10 business days (after processing)
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Europe: 4–7 business days
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Other countries: Varies depending on destination and customs
Shipping times are estimates and may vary due to customs or carrier delays.
5. Do you ship internationally?
Yes, we ship worldwide. Customers are responsible for any customs duties or import taxes.
6. Can I return a product?
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Standard products: Return within 14 days if unused and in original packaging.
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Custom products: Non-returnable unless defective or shipped incorrectly.
Please see our Return & Refund Policy for details.
7. How do I pay for my order?
We accept secure payments through trusted third-party payment providers. All transactions are encrypted. We do not store your credit card information.
8. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can monitor your package with the carrier’s tracking system.
9. What if my order arrives damaged?
Contact us within 48 hours of delivery with photos of the damage. We will provide a replacement or refund depending on the situation.
10. How can I contact you?
📧 Email: info@hthepsitasarim.com.tr
📞 Phone: +90 542 170 02 77
Sanayi Mah. 35. Sok. No:42
Merkez / Yalova, Türkiye