Store Policy

1. Order Processing

• All orders are processed within 5 business days.

• Orders are shipped worldwide via Express or Economy shipping, depending on package size and destination.

• Tracking information is provided for every order once dispatched.

2. Payment

• We accept payments via secure third-party payment providers.

• We do not store credit card information.

• All payments are encrypted for security.

3. Returns & Refunds

• Standard products: Return within 14 days if unused and in original packaging.

• Custom / Personalized products: Non-refundable unless defective or incorrect.

• Customers must contact us at info@hthepsitasarim.com.tr before returning any item.

4. Shipping & Delivery

• Estimated delivery after dispatch:

  • USA: 5–10 business days

  • Europe: 4–7 business days

• Delivery times are estimates and may vary due to customs, courier delays, or weather conditions.

• Customers are responsible for providing accurate shipping information and any customs/import fees.

5. Customer Responsibility

• Ensure correct installation and use of lighting products.

• We are not responsible for damages caused by misuse, improper installation, or unauthorized modifications.

6. Privacy & Data Protection

• Personal data is collected and used according to our Privacy Policy.

• We comply with KVKK (Turkey) and GDPR (EU) regulations.

7. Contact

HT Hepsi Tasarım Aydınlatma Limited Şirketi
Sanayi Mah. 35. Sok. No:42
Merkez / Yalova, Türkiye

📧 info@hthepsitasarim.com.tr
📞 +90 542 170 02 77